Occasionally, deposit and withdrawal transactions may face delays or errors. This guide covers common issues and solutions to help resolve problems efficiently.
Common Deposit Issues
1. Deposit Not Showing Up
Check transaction confirmations – Cryptocurrency deposits require network confirmations before appearing in the balance.
Verify correct deposit address – Ensure the funds were sent to the correct wallet address provided by CSGOGem.
2. Gift Card Code Not Working
Ensure correct input – Double-check for typos when entering the code.
Verify gift card validity – Confirm that the card is specifically for CSGOGem.
Contact support if the issue persists after multiple attempts.
Common Withdrawal Issues
1. Withdrawal Delays
Check wager requirements – If a bonus was applied, ensure the full wager requirement is met before attempting a withdrawal.
Review processing times – Crypto and skin withdrawals may take time, depending on platform policies and blockchain traffic.
Ensure correct withdrawal details – Errors in wallet addresses or trade URLs can cause processing failures.
2. Crypto Withdrawal Not Received
Confirm blockchain transaction – Use a blockchain explorer to track the transaction.
Check for network congestion – High network traffic may slow down transaction confirmations.
Incorrect address used – Crypto transactions are irreversible, so double-check addresses before confirming withdrawals.
3. Steam Trade Not Received
Inventory must be public – Ensure Steam inventory settings allow trading.
Trade offer expired or declined – Check the Steam trade history to see if the offer was canceled.
Steam Guard or trade hold issues – Steam may restrict trades if recent changes were made to the account security settings.